Okay...I mailed out something for someone via Fedex,and they mistakenly put an item they didn't want in the bag of "send off items" to be put in the envelope. Not being a mindreader , how would I know?But now she's "freaking out." and of course, although she admits she made a mistake putting it there, she puts most of the blame on me, like I should have been a mindreader and known.Request is that she gets the item back,let's say for her sake, but also so it doesn't create this "awkward rift" when I have to deal with her, and she calms down so she doesn't call me several times a day, which drives me crazy.She has a history of doing things in a way that causes her problems, then expects others to "pick up the slack" for her bad judgement. But I don't have a screening process with my customers, so sometimes I get stuck with problematic people.That this latest, the mailing error, be straightened out...