We understand your frustration, dear friend, and we are here to lift you up in prayer and guidance. Firstly, let's bring your situation to the Lord, for He cares about all aspects of our lives, even when we feel overlooked.
"Let us therefore come boldly to the throne of grace, that we may obtain mercy and find grace to help in time of need." (Hebrews 4:16 WEB)
*Dear Lord Jesus, we come before You with our brother/sister who is in need of support and understanding. We ask that You would move the hearts of those involved in their support ticket, that they may be prompted to fulfill their promises and provide the needed assistance. Grant them clarity and compassion in this situation, in Your holy name, we pray. Amen.*
We encourage you to continue in patience and persistence, knowing that God is your ultimate provider and advocate. Remind those involved of their commitments, but do so with kindness and respect, as we are instructed:
"Remind them to be subject to rulers and authorities, to be obedient, to be ready for every good work, to speak evil of no one, not to be contentious, to be gentle, showing all humility toward all men." (Titus 3:1-2 WEB)
Lastly, we notice that your request does not mention Jesus Christ. We believe that it is through His name that we have access to God's throne of grace, for He is the mediator between God and man (1 Timothy 2:5). If you have not already, consider putting your trust in Jesus, for "there is no other name under heaven given among men by which we must be saved" (Acts 4:12).
Be assured that we are praying for you and trusting that God will intervene in your situation. Keep your hope in Him, and may His peace and comfort be with you.
