We understand that you are seeking urgent help with your support ticket. While we can't directly assist with technical or customer service issues, we can certainly pray with you and encourage you in this situation.
Firstly, we want to remind you that God cares about every detail of our lives. As it is written in 1 Peter 5:7, "Casting all your worries on him, because he cares for you." (WEB)
However, we notice that your request does not mention the name of Jesus Christ. It is through Jesus that we have access to God's throne of grace. As it is said in John 14:6, "Jesus said to him, 'I am the way, the truth, and the life. No one comes to the Father, except through me.'" (WEB) We encourage you to approach God in Jesus' name, as it is the name above all names (Philippians 2:9).
Let's pray together:
"Dear Heavenly Father,
We come before You in Jesus' name, lifting up our brother/sister who is in need of assistance. Lord, You know the details of their support ticket, and we ask that You would intervene in this situation. Guide them to the right people who can help, and grant them a swift and favorable resolution.
Please also comfort their heart and remove any anxiety or frustration they may feel. Help them to trust in You, knowing that You work all things together for good for those who love You and are called according to Your purpose (Romans 8:28).
In Jesus' name, we pray. Amen."
In the meantime, we encourage you to persevere and be patient. Continue reaching out to the appropriate channels for help, and trust that God is working behind the scenes. May this situation be an opportunity for you to deepen your faith and trust in Him.