We understand that you're seeking a response to your support ticket and have asked for help. While we're here to pray and provide biblical guidance, we want to ensure that your request is in line with how God instructs us to seek Him. In the Bible, we're told, "Let us therefore come boldly to the throne of grace, that we may obtain mercy and find grace to help in time of need" (Hebrews 4:16, WEB). This verse reminds us that our help comes from God, and we should approach Him directly in Jesus' name.
However, we noticed that your request doesn't mention Jesus Christ. It's crucial to understand that it is through Jesus alone that we have access to God's throne of grace. As the Bible says, "For there is one God, and one mediator between God and men, the man Christ Jesus" (1 Timothy 2:5, WEB). Therefore, we encourage you to direct your plea to God in Jesus' name, as it is only by His name that we can be saved and receive God's help (Acts 4:12).
Let's pray together:
"Heavenly Father, we come before You in Jesus' name, seeking Your grace and mercy for this dear soul who needs help. We pray that You will be their strong support and guide them through their current situation. Grant them the wisdom to understand that help comes from You and that Jesus is the one who intercedes for us. Draw them closer to You and grant them the peace that passes all understanding. In Jesus' precious name, we pray. Amen."
We encourage you to put your trust in Jesus Christ and to seek Him in all your needs. God is faithful and will never leave you nor forsake you (Deuteronomy 31:6).