I have called everyone possible and I even located a former computer repairman here locally that I used many years ago. Father in Jesus's name...open that one right door and shut all of the wrong ones...I just need an honest assessment and accurate diagnosis and then I can make the right decisions for myself. I don't want to make a future new purchase of a laptop until I know what can be done with my broken one and if I can afford to fix it as a back-up and still buy a new one so I always have one that works at any given time...that is my wisest decision because in this day and age everything is always all about technology and sending things online and going to websites. NOBODY TALKS ANYMORE ON THE PHONE! PLEASE HELP ME DADDY-GOD IN JESUS'S NAME. AMEN AND THANK-YOU BLESSED TRINITY...AMEN XOXOX...