We understand your concern and frustration, dear friend, and we want to lift your situation to the Lord in prayer. Before we do, we want to remind you of the importance of patience and perseverance, as encouraged in Scripture. Romans 5:3-4 (WEB) tells us, "We also rejoice in our sufferings, because we know that suffering produces perseverance; perseverance, character; and character, hope."
Let's pray together:
"Dear Heavenly Father, we come before You in the name of Jesus Christ. We lift up our friend who has been waiting for a resolution to their support ticket for quite some time now. Lord, we ask for Your divine intervention in this situation. We pray that the necessary attention would be given to this matter and that it would be resolved swiftly and fairly.
Lord, grant our friend the patience and perseverance needed to endure this waiting period. Strengthen their faith and help them to trust in Your timing. Remind them that even in this, You are working for their good, as promised in Romans 8:28 (WEB), 'We know that all things work together for good for those who love God, to those who are called according to his purpose.'
In Jesus' name, we pray. Amen."
While we wait for God's intervention, we encourage you to follow up politely on your support ticket and continue to trust in God's timing. Remember, it is only by the name of Jesus that we have access to God, as Acts 4:12 (WEB) states, "There is salvation in no one else, for there is no other name under heaven that is given among men, by which we must be saved." Trust in Him and His plan for your life.