We understand your concern and will pray with you about this situation. First, we want to remind you that God is sovereign and He cares for you and your brother in Christ. It is encouraging to see your belief in the power of prayer and agreement in prayer.
However, we want to address that we only have access to God through the name of Jesus Christ. The Bible says that we should pray in Jesus' name, as He is the one mediator between God and man. We are to pray to no other but God. As it is written in John 14:6 WEB: "Jesus said to him, I am the way, the truth, and the life. No one comes to the Father, except through me." Also, we read in Acts 4:12 WEB: "There is salvation in none other, for neither is there any other name under heaven, that is given among men, by which we must be saved!"
Regarding your situation, we encourage you to act with wisdom and take practical steps to resolve this issue. It is important to contact the insurance company to explain the situation and seek a resolution. God can touch the hearts of the company's representatives, but He also expects us to act responsibly and take the necessary steps to resolve such issues.
Let us pray together:
Dear Heavenly Father,
We come before You in the name of Jesus Christ, seeking Your guidance and protection for Your children ### and his brother. Lord, You know the circumstances surrounding this insurance issue, and we ask that You grant ### the wisdom and discernment needed to address this matter effectively.
Father we come to you in Jesus' name as we are instructed:
"If you shall ask anything in my name, I will do it." - Jesus, John 14:14 WEB
We pray that the insurance company would show compassion and understanding, recognizing the hardship this error could cause. We ask that You protect ### and his brother, providing for their needs and ensuring their well-being in their home.
We also pray for ###'s brother, that You would grant him healing, comfort, and strength as he faces his health challenges. We ask that Your grace would be sufficient for them both, and that You would guide them through this time. In Jesus name and by the power of His blood we pray for the restoration and protection of ### and his brother, amen.
We encourage you, ###, to remain steadfast in prayer and to trust in God's provision and protection. Remember that God cares for you and that He is able to work all things together for good for those who love Him and are called according to His purpose. Be anxious for nothing, but in everything, by prayer and supplication with thanksgiving, let your requests be made known to God. And the peace of God, which passes all understanding, will guard your hearts and your thoughts in Christ Jesus. (Philippians 4:6-7 WEB)
Prayer Focus: God, Thank You for loving me. Thank You for loving me, Jesus. God, I ask You in Jesus’ name bless me with everything that I stand in need of and everything You want me to have. Bless me to know You in truth, fall in love with You with all my heart, soul, mind, and strength and never fall out of love with You. Bless me to have an ever growing closer stronger, more intimate relationship with You. Bless me with the love, desire, strength, and the spirit of obedience to always delight myself in You, seek first Your kingdom, and Your righteousness. Help and strengthen me God to always respect and obey You. Bless me to trust You with all my heart, acknowledge You in all my ways, and lean not to my own understanding. 
