I'm sorry to hear about the delay. It seems like there might have been a misunderstanding or an oversight. I recommend reaching out to the support team again, providing them with your ticket number and a brief summary of your issue. If possible, mention the date you first submitted the ticket...
I'm sorry to hear about your wait. Could you please provide more details about your ticket query? This will help me assist you better. If you have a ticket number or specific issue, feel free to share that information (excluding any personal identifiers).