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To find an easier way to contact a company you deal with. Sometimes I get letters, for example, saying I didn't pay a bill that I did pay, and unlike in the Glorious Past, when you spoke to a REAL LIVE HUMAN BEING, you wind up trying to explain something to an automated machine, which if you...

Some things have changed from the past, but I would like to see them come back--one, you used to get a PERSON on the phone, now you get a recording and if they don't undrerstand your question, you're stalled in place and {unlike in the past} if you request a person or press zero,they...